FAQs
Frequently asked Questions
Clear answers about bookings, payments, and what to expect!
Are there any weight restrictions for excursions?
Yes, different excursions have specific weight limits:
- ATVs: 230 lbs
- Bamboo River Rafting: 550 lbs (max. 2 persons per raft)
- Horseback Riding: 230 lbs
- Zip Lining: 265 lbs
- River Tubing: 300 lbs
What payment methods do you accept?
We accept credit cards, Debit cards, Cash APP & Zelle.
Can I book a tour once I arrive in Jamaica?
Yes, you can, but we highly recommend booking in advance atleast 1 – 2 weeks before to secure availability, especially during peak travel seasons.
Do I need to have experience to do things like ATV riding or kayaking?
Not at all! Our tours are beginner-friendly. You’ll receive a safety briefing and basic instructions before the activity begins, and our guides will be with you every step of the way.
What happens if it rains or the weather is bad on the day of my tour?
For weather-dependent experiences (like drone photography or horseback riding), we will reschedule at no extra cost. If rescheduling isn’t possible, we’ll offer a refund or switch you to an indoor-friendly tour if available.
Are the tours child-friendly or family-friendly?
Yes, many of our experiences are perfect for families. Some tours have age restrictions, but we offer lots of options suitable for kids, teens, and multi-generational families. Let us know your group type, and we’ll recommend the best fit.
Do you offer travel insurance or recommend any coverage?
We don’t provide travel insurance directly, but we strongly recommend that all guests get basic travel insurance that covers excursions, cancellations, and health emergencies, especially for more adventurous activities.
Can I do more than one tour in a single day?
Only combo packages are designed to be done in one day. If you want to do single tours in one day, it’s usually not possible to combine them on the same day due to the distance and travel time between locations.
Can you provide beachwear, water shoes, or accessories if we forget ours?
While we recommend bringing your own, we can assist with rentals or purchases for water shoes, flowy dresses (for photoshoots), or other basic accessories upon request.
What is your cancellation policy?
- Deposits are NON-REFUNDABLE.
- Cancellations made 48hrs or more prior to the scheduled tour will not attract any fees, however, if payment is made in full, 50% of the payment made will be refunded.
- All cancellation requests must be submitted in writing and received by Willo’s Prestige Tours within the applicable timeframe to qualify for a refund.
Our Testimonials
Trusted by Travelers Worldwide
Felt Like Home!
I’m Jamaican, but I live in the States now, and this was my first time coming back in 12 years. Willo's Prestige Tours didn’t just take us around - they reminded me what home feels like. We did Rick’s Café, some local spots in Negril, and I swear I almost cried watching that sunset."
Vibes Were 100% There
I’m not even a water person like that, but my man wanted to do the catamaran cruise, and it ended up being my favorite part of the trip. Good music, everyone dancing, views were crazy. Our ride from Willo's Prestige Tours showed up right on time, had rum punch in the cooler, and was mad chill. Real island energy.
Felt Like a Day Out with Friends
Our driver from willo's Prestige tours was cracking jokes, sharing stories, stopping for fruit stands - it felt more like hanging out with a cousin than a driver. We did Clear Kayaking and chilled by the beach after. Nothing was rushed, and they never tried to upsell us anything. Just vibes.